Privacy policy
Welcome to Ladli Mart. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:
1 Full Name
2 Email Address
3 Phone Number
4 Billing Address
5 Shipping Address
Payment Information (processed securely through third-party payment providers)
Order History
Non-Personal Information
We may automatically collect certain technical information, including:
IP Address
Browser Type
Device Information
Operating System
Website Usage Data
Referring Website Information
2. How We Use Your Information
We use your information for the following purposes:
Processing and fulfilling orders
Providing customer support
Sending order confirmations and shipping updates
Responding to inquiries and requests
Improving our website, products, and services
Personalizing your shopping experience
Preventing fraud and unauthorized transactions
Complying with legal obligations
Sending promotional emails and marketing communications (where permitted)
You may unsubscribe from marketing communications at any time.
3. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and website performance.
Cookies may help us:
Remember your preferences
Keep items in your shopping cart
Analyze website traffic
Improve website functionality
Deliver relevant advertisements
You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.
4. Third-Party Services
We may use trusted third-party service providers to operate our business, including:
Payment gateways
Shipping and logistics providers
Website hosting providers
Analytics services
Marketing and advertising platforms
Customer support tools
These third parties may have access to limited information necessary to perform their services but are not authorized to use your information for other purposes.
Examples may include:
Shopify
Razorpay
PayPal
Google Analytics
Meta (Facebook) Advertising Services
Your use of third-party services may also be subject to their respective privacy policies.
5. Payment Information
We do not store complete credit card, debit card, or banking information on our servers.
All payment transactions are processed through secure third-party payment providers using industry-standard encryption and security measures.
We encourage customers to review the privacy policies of the payment providers they use.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to:
Fulfill orders
Provide customer support
Meet legal and regulatory requirements
Resolve disputes
Enforce our agreements
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
8. Customer Rights
Subject to applicable laws, you may have the right to:
Access your personal information
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent where applicable
Object to certain uses of your information
Request information about how your data is processed
To exercise any of these rights, please contact us using the information provided below.
9. Children's Privacy
Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will take reasonable steps to remove such information.
10. Marketing Communications
With your consent, we may send promotional emails, newsletters, offers, and product updates.
You may opt out of marketing communications at any time by:
Clicking the "Unsubscribe" link in our emails
Contacting us directly
Even if you opt out of marketing communications, we may still send essential transactional emails related to your orders.
11. Compliance with Indian Laws
We strive to comply with applicable Indian laws relating to privacy, electronic transactions, and consumer protection, including relevant provisions of the Information Technology Act, 2000 and applicable rules and regulations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions regarding this Privacy Policy or our data practices, please contact us:
Store Name: [Ladli Mart]
Email: [support@ladlimart.com]
Business Address: [Patna, India]
We will make reasonable efforts to respond to your inquiries promptly.